封面 书名页 版权页 目录页 UNIT 1 Making and Answering Telephone接打电话 1.1 Answering an Acquaintance's Phone接听熟人电话 1.2 Answering a Stranger's Phone接听陌生人电话 1.3 Call Transferring转接电话 1.4 Answering the Phone for Your Boss上司不在或为上司挡驾的电话 1.5 Leaving and Taking Messages电话留言和记录 1.6 When the Telephone Line is Busy电话占线 1.7 Handling Calls of Wrong Numbers接到拨错的电话和拨错电话后 1.8 International Telephone国际电话 1.9 Making and Answering Telephone Calls by a Secretary秘书如何接打电话 UNIT 2 Reception接待 2.1 Making Appointments安排约见 2.2 Changing an Appointment改变约见 2.3 Receiving Visitors with an Appointment接待有约而来者 2.4 Receiving Visitors without an Appointment接待无约而来者 2.5 How to Make Visitors Wait请来客等候 2.6 Declining Visitors for Your Boss挡驾 2.7 Reception Timetable接待表 2.8 How to Receive Visitors如何接待来客 2.9 How to Make Appointments如何安排约见 UNIT 3 Arranging Schedules and Business Trips for Your Boss上司工作日程和商务旅行安排 3.1 Arranging Schedules工作日程安排 3.2 Arranging Business Trips商务旅行安排 3.3 Booking Airplane Tickets预订机票 3.4 Enquiring about Railway Tickets询问火车票 3.5 Booking Hotel Rooms预订宾馆房间 3.6 0n the Journey旅途中 3.7 Appreciation Letters感谢函 UNIT 4 Arranging Meetings安排会议 4.1 Meeting Announcements会议通知 4.2 Meeting Schedules会议日程表 4.3 Useful English Words in Conference会议服务中常用英语 4.4 Meeting Minutes会议记录 4.5 How to Prepare an Agenda如何制定议程 UNIT 5 Mails, Telexes and Faxes处理邮件和电传、传真 5.1 Registration of Incoming Mails收到邮件登记 5.2 Registration of Expected Mails将要收到邮件登记 5.3 Preparing Mail Digest邮件摘要 5.4 Forwarding of Mails邮件转送 5.5 Mail Routing Slip邮件传阅 5.6 Telexes电传 5.7 Faxes传真 5.8 How to Deal with Incoming Mails如何处理收到的邮件 UNIT 6 How to Write English Letters英文信函的写法 6.1 An Example普通英文信函举例 6.2 The Structure of an English Letter普通英文信函的结构 6.3 Business Letters英文商务信函 6.4 Format of English Letters英文信函的格式 6.5 The Envelope英文信封的写法 UNIT 7 Letters in Socialization常用社交类英文信 7.1 Invitations and Replies邀请与答复 7.2 Appreciation Letters感谢信 7.3 Congratulation Letters贺信 7.4 Condolence Letters慰问信 UNIT 8 Business Letters(Ⅰ)商务信函（一） 8.1 Enquiry and Oller询价和报价信 8.2 Order订购信 8.3 Shipment装运 8.4 Pavment付款信函 UNIT 9 Business Letters(Ⅱ)商务信函（二） 9.1 Trade Contract贸易合同 9.2 Claims索赔 9.3 Settlement of Claims理赔 UNIT 10 Application for an Secretarial Job如何应聘涉外秘书职位 10.1 Writing Application I_etters写应聘信 10.2 Writing a Resume写简历 10.3 Job Interview Skills求职面试技巧 10.4 Interview Dialogues面试对话 10.5 Testing One's Skills技能测试 10.6 After the Interview面试后 10.7 How to Prepare for an Interview如何为面试作准备 参考文献 后记 ..更多